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Employers use telephone interviews as a way of identifying and recruiting candidates. Phone interviews are often used to screen candidates in order to narrow the pool of applicants who will be invited for face-to-face interviews. They also help employers minimize their expenses in interviewing out-of-town candidates.

With small businesses following Fortune 500 companies in the hot trend toward behavioral interviewing, it's critical that job seekers be prepared to deliver fact-filled stories when responding to the query, "Tell me about a time when you... " Many interviewers prefer that job seekers be prepared to deliver fact-filled stories when responding to the query, "Tell me about a time when you. . . " Many interviewers prefer that job seekers deliver interview responses, or stories, using the CAR or STAR method (acronyms for Challenge, Action, Result or Situation/Task, Action, and Result).